Retail Sales Agreement


1.1- SELLER:

Title: Bapa Food

Address: Ümit Tunçağ St. No: 10

35860 Torbalı / Izmir / Turkey

Phone: +90 232 853 15 00


1.2- BUYER:






The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distant Contracts, published in the Official Gazette dated 27.11.2014 and numbered 29188, regarding the sale and delivery of the product specified below with its qualities and sale price, which the BUYER ordered electronically from the website belonging to the SELLER.



Product Information:

The type, amount, brand/model, color, and sale price of the products are as stated above.

Payment method:

Delivery address:

Payment Table:

If Applicable, Installment Amount:


4.1- The BUYER declares that they have read and are informed about the basic qualities, sale price, payment method, and delivery-related preliminary information of the product on the website and has given the necessary confirmation electronically.

4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address shown within the time stated in the preliminary information on the website, not exceeding the legal 30-day period, depending on the distance of the BUYER’s residence.

4.3- If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered refuses the delivery.

4.4- The SELLER is responsible for delivering the product as intact, complete, in accordance with the qualities specified in the order, and with its warranty documents and manuals if any.

4.5- For the delivery of the product, it’s essential that the signed copy of this agreement reaches the SELLER and its price is paid in the payment method preferred by the BUYER. Especially for bank transfer payments, if the transfer isn’t made within 1 week, or for any reason the contract price is not paid or is canceled in bank records, the SELLER is deemed to be relieved of the obligation to deliver the product.

4.6- After the product is delivered, if the credit card belonging to the BUYER is used unlawfully by unauthorized persons in a way not arising from the BUYER’s fault, the product price must be returned to the SELLER by the related bank or financial institution. In this case, the BUYER must send the product to the SELLER within 3 days, provided it has been delivered to them. In this case, shipping costs belong to the BUYER.

4.7- If the SELLER cannot deliver the product within the specified time due to force majeure or extraordinary conditions such as adverse weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, it’s obliged to inform the BUYER within 3 days. In this case, the BUYER can choose to cancel the order, replace the product with its equivalent if available, or postpone the delivery until the inhibitory situation is resolved. If the BUYER cancels the order, the amount they paid will be returned to them in cash and in full within 14 days.

4.8- If products that are sold with a warranty document or without one are faulty or defective, they can be sent to the SELLER for the necessary repairs within the warranty conditions. In this case, the shipping costs are covered by the SELLER.

4.9- In case of contract termination, the SELLER returns all payments collected, including delivery costs, with the statutory interest determined according to the first article of Law No. 3095 on Statutory and Default Interest within 14 (fourteen) days from the date of receipt of the termination notification to the BUYER.


The BUYER has the right to withdraw within 14 days from the delivery of the product to them or the person/organization at the address they showed. To use the right of withdrawal, it’s necessary to notify the SELLER by fax, email, or phone within this period, and the product must not have been used within the provisions of Article 6. When this right is used, it’s mandatory to return the cargo delivery record showing that the product delivered to the third party or the BUYER has been sent to the SELLER. Within 10 days following the receipt of these documents, the product price is returned to the BUYER. If the original invoice isn’t sent, VAT and other legal obligations, if any, cannot be returned to the BUYER. The shipping cost of the returned product due to the right of withdrawal is paid by the SELLER.


The right of withdrawal cannot be exercised for products that are made upon the BUYER’s special requests and demands, that are tailored to the personal needs, and that are not suitable for return due to their nature, that are in danger of rapid deterioration or expiration.


If the BUYER defaults in their transactions, they agree to pay the loss and damage of the SELLER due to the delayed performance of the debt. In case of default, the BUYER will pay the default interest at the rate determined and announced by the Central Bank of the Republic of Turkey for each day they are in default. This default interest will start to be applied from the date of default on the commercial transactions in which the parties have a commercial quality.


In disputes arising from this agreement, the Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade and the Consumer Courts in the place where the BUYER buys the goods or services or resides are authorized until this amount.