Delivery & Returns


Name: Bapa Food. Hereafter will be referred to as SELLER.

Address: Ümit Tunçay Street, No: 10

35860 Torbalı / Izmir / Turkey

Phone: +90 232 853 15 00



The subject of this contract is the definition of rights and obligations of the parties in accordance with Law No. 4077 on the Protection of Consumers and the Regulation on Principles and Procedures of Distance Contracts, concerning the sale and delivery of the product, which the CONSUMER ordered electronically from the website “” owned by the SELLER, and which has its qualities and sales price specified below.


The type, quantity, brand/model, color, and sale price of the products are as indicated on the website.


4.1- The CONSUMER declares that they have read and understood the basic features, sale price, and delivery information about the product/s on the SELLER’s website and confirmed it electronically.

4.2- The material product subject to the contract will be delivered to the CONSUMER or the person/organization at the address they indicate within the period explained in the preliminary information on the website, depending on the distance of the CONSUMER’s residence, without exceeding the legal 30-day limit for each product.

4.3- The virtual/software product subject to the contract will be made available or delivered electronically under the membership opened in the name of the CONSUMER on the SELLER’s website or through a link provided to the registered e-mail address of the CONSUMER, without exceeding the legal 30-day period for each product. No physical delivery is provided for this type of product.

4.4- The SELLER is responsible for delivering the virtual/software product of the contract in compliance with the specified qualities and, if applicable, with user manuals.

4.5- For the delivery of the product, it is mandatory that the signed original of this contract reaches the SELLER, or the CONSUMER electronically approves it over the SELLER’s website or in response to the approval e-mail sent to the CONSUMER’s registered e-mail, and the price of the product is paid in the manner chosen by the CONSUMER. If the product price is not paid or is canceled in bank records for any reason, the SELLER is considered to be relieved of the product delivery obligation.

4.6- If, after the product delivery, the credit card of the CONSUMER is used unlawfully by unauthorized persons in a way that is not due to the CONSUMER’s fault, the product’s price must be returned to the SELLER by the related bank or financial institution. In this case, for material products, it is obligatory for the CONSUMER to return the product to the SELLER within 3 days, provided it was delivered to them. For virtual/software products, the SELLER has the right to immediately cancel the license key activation. In this case, shipping costs for material products belong to the CONSUMER.

4.7- If the SELLER cannot deliver the product within the specified time due to force majeure or extraordinary situations like bad weather or transportation cuts, they must inform the CONSUMER. In this case, the CONSUMER can choose to cancel the order, replace the product with a similar one, and/or postpone the delivery until the obstructive situation is resolved. If the CONSUMER cancels the order, the amount they paid is returned to them in cash and in full within 15 days.

4.8- People under the age of 18 cannot shop from the SELLER.

4.9- The SELLER is not responsible for price errors resulting from typography and system errors.

4.10- The SELLER has the right to change and cancel the content, scope, and characteristics of all products they sell on their website.

4.11- If the order is realized, the BUYER is deemed to have accepted all the terms of this contract.


The CONSUMER has the right to withdraw from the contract within 7 days of the delivery of the product/s to them or to the person/organization at the address they indicate for material products. For using the right of withdrawal, it is mandatory to notify the SELLER by fax, e-mail, or phone within this period and the product must not have been used within the provisions of Article 6. In case of using this right, it is mandatory to return the cargo delivery note sample indicating that the material product was sent to the SELLER and the original invoice. The product price is returned to the CONSUMER within 15 days for material products following the arrival of these documents. The return shipping cost of the material product returned due to the right of withdrawal is covered by the CONSUMER. Returns cannot be processed without presenting the original invoice.


The right of withdrawal cannot be used for products, services, modules, disposable products, domain names, copyable software and programs, consumables, quickly perishable products, or products offered as a service that cannot be returned due to their nature.


According to the 7-day return policy applied by the SELLER as part of the campaign, the CUSTOMER has the right to return the product. This 7-day return policy is not valid when the SELLER does not apply the return campaign. It only covers users who purchase during the campaign period.

A deduction is applied on the non-promotional price for non-returnable products. Details about our return policy are also provided in the Sales Agreement.


In the implementation of this contract, Consumer Arbitration Boards up to the value announced by the Ministry of Industry and Trade and the Consumer Courts in the SELLER’s place of residence are authorized.